At wovenloom.shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
The item must be unused and in its original condition
The item must be returned in its original packaging
Proof of purchase or order confirmation is required
Certain items may not be eligible for return for hygiene, clearance, or customized product reasons.
Return Process
To initiate a return, please contact our customer support team
Please include:
Your order number
The item(s) you wish to return
The reason for the return
Our support team will provide return instructions and the return shipping address.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed back to your original payment method within 3 business days.
Please note that your bank or payment provider may require additional processing time before the funds appear in your account.
Non-Refundable Items
The following items may not be eligible for refunds:
Gift cards
Final sale items
Items damaged through misuse or improper handling
Return Shipping Costs
Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Shipping fees are non-refundable unless otherwise required by law.
Why are you selling at such low prices?
Because our store has been operating at a continuous loss recently, we have decided to conduct a clearance sale—even at a loss—in order to recover capital quickly and alleviate inventory pressure. Consequently, we have drastically reduced our prices.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will work quickly to resolve the issue with a replacement or refund.
Late or Missing Refunds
If you have not received your refund after the stated processing period:
Check your bank account again
Contact your credit card company or payment provider
Contact your bank for additional processing information
If you still need assistance, please contact us at
Email: chris.maggiore@wovenloom.shop
Phone: 9172540092
Address: 3065 Blenkarne Dr, Carlsbad, CA 92008
Thank you for shopping with wovenloom.shop We appreciate your trust and are committed to providing a smooth and reliable shopping experience.